Refund policy
Return & Refund Policy
At In Flight Running, we want you to be completely satisfied with your purchase. If something isn't right, please let us know. We're committed to providing outstanding customer service and will always do our best to make things right.
Returns
Most merchandise purchased through our online store may be returned within 30 days of delivery.
To be eligible for a return, items must:
- Be unworn, unused, and in their original condition.
- Include original tags (when applicable).
- Be returned in the original packaging whenever possible.
- Include a copy of your proof of purchase or order confirmation.
Before returning an item, please contact us at info@inflightrunning.com so we can review your request and provide return instructions. Returns sent without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as your order arrives.
If your item is damaged, defective, or you receive the wrong product, please contact us promptly at info@inflightrunning.com. We'll work quickly to resolve the issue with a replacement, exchange, or refund whenever appropriate.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original method of payment. Most refunds are processed within 10 business days, although your bank or credit card provider may require additional time before the refund appears on your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@inflightrunning.com.
Exchanges
Need a different size or color?
The quickest way to receive your replacement is to return your original item (if eligible) and place a new order once your return has been approved.
If your item arrived damaged or defective, we'll gladly arrange an exchange whenever possible.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Gift cards
- Clearance or final sale merchandise
- Personalized or custom-order items
- Digital products or downloadable content
- Certain health or personal care products once opened or used
If you're unsure whether an item qualifies for return, please contact us before placing your order. We'll be happy to help.
Return Shipping
Unless the return is the result of our error or a defective item, customers are responsible for return shipping costs.
For example, if you need a different size, color, or style, you'll be responsible for the cost of returning the original item. Once your return has been received and approved, we'll refund the purchase price of the returned merchandise, including any applicable sales tax. You may then place a new order for the replacement item.
For higher-value returns, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
Running Coaching, Memberships & Services
This Return & Refund Policy applies primarily to physical merchandise purchased through our online store.
Running coaching memberships, consultations, video gait analyses, training schedules, webinars, and other coaching services are governed by the refund policy, satisfaction guarantee, or terms described on the applicable registration or service page.
Coaching Services
Run coaching services, including consultations, video gait analyses, training schedules, and webinars, may be canceled for a full refund prior to the scheduled service or delivery. Once the service has been provided or a digital product has been delivered, refunds are no longer available.
Running Club Memberships
Our running club memberships are backed by a 30-Day Money-Back Guarantee.
Try the program for your first 30 days, and if you decide it's not the right fit, simply contact us within 30 days of your enrollment date to request a refund.
Refund requests must be submitted in writing by email to info@inflightrunning.com within the 30-day guarantee period.
After the 30-day guarantee period has expired, membership fees are non-refundable.
If you have questions regarding a coaching program or membership, please contact us directly at info@inflightrunning.com. We'll always do our best to answer your questions and resolve concerns fairly.
Questions or Need Assistance?
If you have questions about a return, refund, exchange, or your order, we're here to help.
Email: info@inflightrunning.com
Our goal isn't simply to sell great running apparel—it's to provide products, coaching, and support that help you enjoy the journey and Make the Miles Count™. If you ever have a question or concern, please don't hesitate to reach out. We appreciate your business and look forward to helping you achieve your running goals.